Frequently Asked Questions

Email POP3 Configuration with Outlook

Step 1:
Click, Menu -> Tools -> Email Accounts
Email Accounts -> Choose, add a new e-mail account
Press Enter <-|

Step 2:
Choose 2nd option POP3
Press Enter <-|

Step 3:
Please enter information under User information as below:
Your name: username
E-mail address: username@yourdomainname

Step 4:
Please enter information under Server information as below:
Incoming mail server (POP3): mail.yourdomainname
Outgoing mail server (SMTP) mail.yourdomainname

Step 5:
Please enter information under Logon information as below:
User name: username@yourdomainname
Password: password

Enable check box for Remember password is optional.
And click Next and Finish.

How to Setup Email on iOS Devices
This article will show you how to setup email on your iOS 7 based device. These settings will work on your iPhone, iPod Touch or iPad. While the screen shots are from an iPhone running iOS 7 the same settings should work on any iOS device.

Tap Setting
Tap Mail, Contacts, Calendars
Add Mail Account
Choose Other

New Account Information
Enter your Name
Enter your email address as the Address
Enter the password for your email address
Tap Next

Incoming Mail Server
Host Name: This is typically your domain name preceded by “mail.”. Example: mail.yourdomain.ae
User Name: Your email address.
Password: The password for your email address.

Outgoing Mail Server
Although iOS may indicate these fields as optional, please enter your full email address and password
Host Name: This is the same as the incoming server.
User Name: This is required and again is your email address.
Password: The password for your email address.
Tap Next.

Cannot Verify Server Identity
This error message it is due to the SSL certificate. being used for the mail server is *.domain.com. To use the SSL. Simply click Yes to Continue.

How to store Sent, Drafts and Trash on the server
To do this please go to Settings > Mail, Contacts, Calendars
Choose your email account
Tap Advanced
Under Mailbox Behaviors choose the mailbox you wish to configure.

How to Setup Email on Android Devices
* Create a new email accountEnter your full “Email Address”
* Enter the password for your “Email Address”
* Tap “Next”

Choose the type of email account you will be using.
POP3: POP3 will download the emails from the server and store them on your phone.
IMAP: IMAP will store the emails on the server and show a cached copy on your phone.
Exchange: Exchange is not supported as it requires a Microsoft Exchange server

Incoming Server Settings
Username: Please enter your full email address
Password: The password for your email address.
IMAP server: This is typically your domain name preceded by “mail.”. Example: mail.yourdomain.ae
Port: Non-Secure (No SSL): 143:
Note: Using “SSL (Accept all certificates) will be more compatible if available.
IMAP path prefix: Please enter INBOX. This will allow for you to store your
Sent, Drafts and Deleted emails on the server.
Tap Next.

Outgoing Server Settings
SMTP server: This is typically your domain name preceded by “mail.”. This can be found in the E-mail Accounts section of the cPanel, under “More” > “Configure Mail Client” .
Port: Non-Secure (No SSL): 25
Note: Using “SSL (Accept all certificates) will be more compatible if available.
Require sign-in Check this as you will need to authenticate with the SMTP server.
Username: Please enter your full email address
Password: The password for your email address.
Tap Next.

Account Settings
Email Checking Frequency: Set how often you would like your device to check for new emails.
Note: The more often you check your email the more drain it will cause on your battery.
Send email from this account by default Check this option if this will be your default email address
Notify me when email arrives: Leave this checked if you would like to be notified of new email messages.
Tap Next.

Account Name
If you would like you can name the email account, this can be helpful if you have multiple accounts on the one device.
Enter the name you would like to be shown on all outgoing emails that you send from the device.
Tap Done.

To access webmail through GMAIL.COM ? Please find simple steps instructions below:

Step 1:
Please Login with your existing gmail email Id
Choose “Settings symbol” -> Select “Settings”
Select tab “Accounts and Import”
Select Check mail from other accounts (using POP3): “Add a POP3 mail account you own”

Step 2:
Please enter your email information in below format:
E-mail address: username@yourdomainname
Press Next Step<-|

Step 3:
Please enter your account information in below format:
E-mail address: username@yourdomainname
Username: username@yourdomainname
Password: enter your password
POP Server:mail.yourdomainname
Port: 110
Disable – Leave a copy of retrieved message on the server. [to maintain more space – optional]
Disable – Always use a secure connection (SSL) when retrieving mail. Learn more
Optional- Label incoming messages:
Optional- Archive incoming messages (Skip the Inbox)
Press Add Account <-|

Step 4:
Select “Yes, I want to be able to send mail as emailaccount.”
Press Next Step<-|

Step 5:
Enter Display name of your wish
Enable “Treat as an alias”
Specify a different “reply-to” address (optional)
Press Next Step<-|

Step 6:
Send mail through your SMTP server?
Enable “Send through Gmail (easier to set up)”
Press Next Step<-|

Step 7:
Verify your email address
Press Send Verification<-|

Step 8:
Please open your verification email for verification
OR
Enter and verify the confirmation code here
And Close Window and Finish.

To access webmail through OUTLOOK.COM ? Please find simple steps instructions below:

Step 1:
Please Login with your existing outlook/hotmail email Id
Choose “Settings”(from top right) -> Select “More mail settings”
Under “Managing your account” -> Select “Your email accounts”

Step 2:
Under “Add an email account” -> Select “Add s send-and-recieve account”

Step 3:
Choose “Advance Options” (without entering your username and password)

Step 4:
Please enter your email information in below format:
E-mail address: username@yourdomainname
Server address: mail.yourdomainname
Port: 110
Disable – Requires a secure connection (SSL)
Disable – Leave a copy of messages on the server [to maintain more space – optional]
username: username@yourdomainname
password: enter your password
And click Next and Finish.

With reference to 503 Valid RCPT error message, please try below options to get fix:

Apostrophes – remove any apostrophes (single quotes) or other non-alphabetic characters from your email account name(s).

SMTP port – use port 26 (instead of the default 25) for outgoing mail.

VPN – if your system is trying to connect via a VPN network while you’re sending email, you may get this error. Try disconnecting the VPN before sending/ receiving mail.

Full mailbox – make sure the mailbox of the affected account is not full or has met/ exceeded its quota. You can uncheck the following option to make sure a copy of all your emails is not being left on the server (note that since the email will be downloaded to your PC after this setting change, you won’t be able to access your emails from another location if you do this). In Outlook, browse to Tools > Account Setting > More settings > Advanced > uncheck “leave a copy of this message on the server.”

Server authentication – setup your outgoing mail to use outgoing server authentication (sends mail by logging in with your email address and password). In Outlook, browse to Tools > Account Settings > More settings > Advanced and change the outgoing server to ‘Auto.’ Next, browse back to More settings > Outgoing server and check the “My outgoing server uses the same authentication as my incoming server” box. If you select to have Outlook “remember your password” you won’t have to type it in every time you send an email.

Sender matching – make sure you’re sending from the same email address that the recipient sees your email coming in as (ie. don’t make the “from” field differ from the email address used in your outgoing mail settings).

Outlook PST files – sometimes the 503 error will occur if you have a corrupt outlook PST (mail archive) file. Try repairing the file.

Spam Software – The 503 valid RCPT command must precede DATA error is a common one that often occurs as a result of the spam software you’re using, or as a result of Outlook’s default spam utility. We recommend giving Spam Bully a try. You can try it for free, and it’s one of the better known and more powerful spam filters.

Restart – Please try restart your Outlook or PC and check again. Thank you

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Please find steps info below for UDID entering for testing:

step: 1 open your https://developer.apple.com/
step: 2 open IOS dev Center from footer
step: 3.1 at the right side menu bar “iOS Developer Program” click on “Certificates, Identifies & Profiles”
step: 3.2 at the left side menu bar click on “Devices”.
step: 4 then click on “Add New Device” fill your device UDID and Name. and then submit.
step: 5 Now click on “App Id” in left menu bar. create your app id.
step: 6 Now click on “Certificates” in left menu, choose the development field. now you should have a certificate with valid authority to upload it. for getting a certificate open “keychain access” then upper left corner of your desktop (near the apple icon) click on “Keychain Access”, now choose …certificate Assistant > Request a certificate from a certificate authority. then enter your mail in first row, choose saved to disk and then continue. now come to on upload this certificate to apple account.
step: 7 now click on “Provisioning” at left menu bar in apple site. choose the “development” field then click on “New Profile” on right side. make your app profile, check the certificate, select an your app id, check the device. then submit.
step: 8 now download your development certificate make sure the status should be “issued” and your provisioning profile name should be written there in “Provisioning Profile” fields. Download your provisioning profile also and make sure that the status is “Active”.
step: 9 double click on development certificate which you have downloaded and double click on your provisioning profile which you have downloaded.
step: 10 now open your project and follow this.. Target > Info > Bundle Identifier. then rename your bundle identifier to what is your “app id”.
step: 11 Go to your Target > Build Setting > Code Signing > choose your signing identity. same code signing choose in your Projects > Build Setting > Code Signing.
step: 12 now at upper left corner (near run button) set Scheme to “IOS Device”. press window + B and then right click on “yourapp.app” show in finder then compress it with its provisioning profile and this zip file send to your client for testing.